Maynilad News

Maynilad launches paperless billing program

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West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) is launching a program that will give customers the option to receive an Electronic Statement of Account (e-SOA) instead of a printed copy of their monthly water bill.  

Enrolling in the Maynilad Paperless Billing Program eliminates the need to touch a printed copy of the SOA or face a meter reader to receive the SOA, thus lessening physical contact that may lead to COVID-19 transmission. 

Once enrolled, customers will also have convenient 24/7 access to their current and previous Maynilad water bills via the My Water Bill Portal and receive bill notifications via the channel of their choice (e.g., email or SMS). Customers can also contribute to helping save the environment through reduced paper consumption. 

Maynilad customers with an active My Water Bill online portal account as of October 22 are automatically enrolled to the Paperless Billing Program. Those without portal accounts yet but would like to enroll to the Paperless Billing Program may do so via SMS. Just key in MAYNILAD<space>ON<space>PAPERLESS<space>CONTRACT ACCOUNT NUMBER and send to 09191626000, then follow the instructions to be sent back by the system. Customers must ensure that the mobile number being used for the enrollment is the same mobile number to be used in the My Water Bill online portal account.

Customers may also apply through the Maynilad Hotline 1626 (Metro Manila) or 1-8000-9283 (Cavite Province), Facebook page (/MayniladWater) or Twitter account (@maynilad), or email ([email protected]). They can also go to any Maynilad Business Area (BA) office or approach the assigned Maynilad Zone Specialist in their location. 

“With all transactions shifting to digital because of the pandemic, Maynilad endeavored to give our customers the option to just receive their monthly water bills via electronic means. The Paperless Billing Program is part of our efforts to enhance customer experience through easier and more convenient access to our services,” said Maynilad Customer Experience and Retail Operations head Christopher J. Lichauco. 

For more information about Paperless Billing, Maynilad customers may refer to the company’s official social media accounts and website (https://www.mayniladwater.com.ph/). 

Maynilad is the largest private water concessionaire in the Philippines in terms of customer base. Its service area includes the cities of Manila (all but portions of San Andres and Sta. Ana), Quezon City (west of San Juan River, West Avenue, EDSA, Congressional, Mindanao Avenue, the northern part starting from the Districts of Holy Spirit and Batasan Hills), Makati (west of South Super Highway), Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas, and Malabon, all in Metro Manila; and the cities of Cavite, Bacoor, and Imus, and the towns of Kawit, Noveleta, and Rosario, all in the province of Cavite.

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