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Frequently Asked Questions (FAQs)

hotline

Customer hotline: 1626
Cavite Customers (Toll-free):
1800-1000-WATER

email

[email protected]

sms

+63 998 864 1446

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BUSINESS AREAS

To manage the delivery of water and wastewater services in the West Zone, Maynilad divided its service area into 10 Business Areas (BAs) that are further broken down into zones, sub-zones and District Metered Areas (DMAs).

Customers may visit any of the nearest BA offices for service applications, complaints, inquiries, and other account-related requests.

Navotas-South Caloocan (NSCAL) Business Area

Address: HGL Bldg. 554 Biglang Awa St. cor. EDSA, East Grace Park, Caloocan City

Caloocan

  • Barangays 1 to 164

Navotas

  • Bagumbayan North and South, Bangkulasi, Daanghari, Navotas East, Navotas West, NBBS Dagat-Dagatan, NBBS Kaunlaran, NBBS Proper, North Bay Boulevard North, San Jose, San Rafael, San Roque, Sipac-Almacen, Tangos, Tangos North and South, Tanza I and II

Quezon City

  • Barangays Balingasa (area bounded by South Bound A. Bonifacio Ave., EDSA, Robertito St. & Galino St.), Pag-ibig sa Nayon (area bounded by Cabanatuan St, Pag-asa St, & Tagaytay St.), San Jose (area bounded by Cabatuan St., Polagon St., Pag-asa St., and Southbound A. Bonifacio Ave.)

Malabon-Valenzuela (MVAL) Business Area

Address:Ponciana Center Building, MacArthur Highway cor. Del Monte Ave., Potrero, Malabon City

Malabon

  • Barangays Acacia, Baritan, Bayan-Bayanan, Catmon, Concepcion, Dampalit, Flores, Hulong Duhat, Ibaba, Longos, Maysilo, Muzon, Niugan, Panghulo, Potrero, San Agustin, Santolan, Tañong, Tinajeros, Tonsuya, Tugatog

Valenzuela

  • Barangays Arkong Bato, Bagbaguin, Balangkas, Bignay, Bisig, Coloong, Dalandanan, East Canumay, Gen T. de Leon, Isla, Karuhatan, Lawang Bato, Lingunan, Mabolo, Malanday, Malinta, Mapulang Lupa, Marulas, Maysan, Palasan, Parada, Pariancillo Villa, Paso de Blas, Pasolo, Polo, Poblacion, Punturin, Rincon, Tagalag, Ugong, Veinte Reales, Wawang Pulo, West Canumay

Caloocan

  • Barangay 14 (including Lapu-Lapu Ave, Dagat-dagatan Ave, Langray St and Pla-Pla Alley)

South Quezon City (SQC) Business Area

Address: 203 Cordillera St., Brgy. Maharlika, Sta. Mesa Heights, Quezon City

Quezon City

  • Barangays 163, Apolonio Samson, Bagbag, Baesa Bahay Toro, Balingasa, Balong Bato, Bungad, Capri, Damar, Damayan, Del Monte, Don Manuel, Doña Aurora, Doña Imelda, Doña Josefa, Gulod, Katipunan, Lourdes, Maharlika, Manresa, Mariblo, Masambong, Nagkaisang Nayon, Nova Proper, NS Amoranto, Paang Bundok, Pag-ibig sa Nayon, Paltok, Paraiso, Salvacion, San Agustin, San Antonio, San Bartolome, San Isidro, San Isidro Labrador, San Jose, Sangandaan, Santol, Sauyo, Siena, St. Peter, Sta. Monica, Sta. Teresita, Sto. Niño, Sto. Domingo, Talayan, Talipapa, Tandang Sora, Tatalon, Ugong, Unang Sigaw, Veterans

Manila (MNL) Business Area

Address: 176 A. Villegas St., Brgy. 659, Zone 071, Ermita, Manila

Manila

  • Barangays 1 to 20, 25, 26, 28 to 112, 116 to 276, 281 to 543, 545 to 664, 666 to 762, 769, 807, 821 to 853, 855 to 868, 870, 202-A, 659-A, 660-A, 663-A, 664-A

North Quezon City (NQC) Business Area

Address: Blk 114 Lot 13 Regalado Avenue, Greater Lagro, Quezon City

Quezon City

  • Barangays Bagbag, Bagong Silangan, Batasan Hills, Commonwealth, Greater Fairview, Greater Lagro, Gulod, Holy Spirit, Kaligayahan, North Fairview, Pasong Putik, Payatas, San Agustin, San Bartolome, Sauyo, Sta. Lucia, Sta. Monica

Parañaque-Pasay-Makati (PPM) Business Area

Address: 8390 Dr. A. Santos Ave., BF Homes, Parañaque City

Makati

  • Barangays Bangkal, Magallanes, Palanan, Pio del Pilar San Isidro

Parañaque

  • Barangays B.F. Homes, Baclaran, Don Bosco, Don Galo, La Huerta, Marcelo Green Village, Merville, Montesorri, Moonwalk, San Antonio, San Dionisio, San Isidro, San Martin de Porres, Southland, Sto. Niño, Sucat, Sun Valley, Tambo, Vitalez

Pasay

  • Barangays 1 to 201

Muntinlupa

  • Barangay Sucat (Sitio Pagkakaisa)

Las Piñas

  • Barangays Almanza Uno, BF International, Talon Tres (including BF Garden Rio, BF 4-S, BF Caseria – Mariposa Village, BF Southland Classic, BF Topman Village)

North Caloocan (NCAL) Business Area

Address: Camarin Road corner Del Rey Ville 2, Barangay 177, Caloocan City

Caloocan City

  • Barangays 165 to 180, 182 to 188

Muntinlupa-Las Piñas (MLP) Business Area

Address:100 Marcos Alvarez Ave Talon 1, Las Piñas City

Las Piñas

  • Barangays Almanza Uno and Dos, CAA, D. Fajardo, E. Aldana, Ilaya, Manuyo Uno and Dos, Pamplona Uno to Tres, Pilar, Pulang Lupa Uno and Dos, Talon Uno to Singko, Zapote

Muntinlupa

  • Baragays Alabang, Ayala Alabang, Bayanan, Buli, Cupang, Poblacion, Putatan, Sucat, Tunasan

West Cavite (WCav) Business Area

Address: Km 17 E. Aguinaldo Highway, Brgy. Palico IV, Imus, Cavite

Cavite

  • Barangays 1 to 10, 10-A, 10-B, 10-M, 11 to 22, 22-A, 23 to 29, 29-A, 30 to 36, 36-A, 37-A, 37-M, 38, 38-A, 39 to 42, 42-A to 42-C, 43 to 45, 45-A, 46, 47, 47-A and 47-B, 48, 48-A, 49, 49-A, 50 to 53, 53-A and 53-B, 54-A, 54-M, 55 to 58, 58-A, 59 to 61, 61-A, 62, 62-A and 62-B

Imus

  • Barangays Alapan I-A to I-C, Alapan II-A to II-B, Bayan Luma II, Bayan Luma IV, Bayan Luma VII, Bucandala III (along Patindig Araw Rd. between Alapan and Nia Rds.), Carsadang Bago I (along Carsadang Bago Rd., Villa Arcadia, and PTC Suncrest only), Carsadang Bago II (along Carsadang Bago Rd., Dreamville II, III, & V, and ACM only), Medicion I-A to I-D, Medicion II-A to II-F, Pag-asa I to III, Poblacion I-A to I-C, Poblacion II-A to II-B, Poblacion III-A to III-B, Poblacion IV-D , Tanzang Luma I to VI, Toclong I-A to I-C, Toclong II-A to II-B

Kawit

  • Barangays Balsahan-Bisita, Batong Dalig, Binakayan-Aplaya, Binakayan-Kanluran, Congbalay-Legaspi, Gahak, Kaingen, Magdalo (Putol), Manggahan-Lawin, Marulas, Panamitan, Poblacion, Pulvorista, Samala-Marquez, San Sebastian, Santa Isabel, Tabon I to III, Toclong, Tramo-Bantayan, and Wakas I and II

Noveleta

  • Barangays Magdiwang, Poblacion, Salcedo I and II, San Antonio I and II, San Jose I and II, San Juan I and II, San Rafael I to IV and Santa Rosa I and II

Rosario

  • Barangays Bagbag I and II, Kanluran, Ligtong I to IV, Muzon I and II, Poblacion, Sapa I to IV, Silangan I and II, Tejeros Convention and Wawa I to III

East Cavite (ECav) Business Area

Address:Km 17 E. Aguinaldo Highway, Brgy. Palico IV, Imus, Cavite

Bacoor

  • Barangays Alima, Aniban I to V, Banalo, Bayanan, Campo Santo, Daang Bukid, Digman, Dulong Bayan, Habay I and II, Kaingin,  Ligas I to III, Mabolo I to III, Maliksi I to III, Mambog I to V, Molino I to VII, Niog I to III, Panapaan I to VIII, Queens Row Central, Queens Row East, Queens Row West, Real I and II, Salinas I to IV, San Nicolas I to III, Sineguelasan, Tabing Dagat, Talaba I to VII and Zapote I to V

Imus

  • Barangays Anabu I-A to I-G, Anabu II-A to II-F, Bagong Silang, Bayan Luma I, Bayan Luma III, Bayan Luma V to VI, Bayan Luma VIII to IX, Bucandala I to V, Buhay na Tubig, Carsadang Bago I to II, Malagasang I-A to I-G, Malagasang II-A to II-G, Magdalo, Maharlika, Mariano Espeleta I to III, Palico I to IV, Pasong Buaya I to II, Pinagbuklod, Poblacion IV-A to IV-D (along Gen. E. Topacio St. from creek to Yengco St. only), Tanzang Luma IV (along Tanzang Luma Rd. only), Tanzang Luma V (along Tanzang Luma Rd. only), Tanzang Luma VI (along Tanzang Luma Rd. only)

©2023 Maynilad Water Services, Inc.

MWSS Complex Katipunan Ave., Balara,
Quezon City, 1105, Philippines

Customer hotline: 1626

Cavite Toll-Free hotline:
1800-1000-WATER

Customer Support
ABOUT MAYNILAD

Terms and Condition   |   Privacy Policy

MAKE AN INQUIRY

APPLY FOR MAYNILAD SERVICE

REQUIREMENTS:

NEW WATER SERVICE CONNECTION

1.a. For Privately Owned Properties:

a. Transfer Certificate of Title (“TCT”)
b. Deed of Sale
c. Contract to Sell

1. b. For Open/Depressed Area - Certification from any Authorized Government Agency

a. National Anti-Poverty Commission
b. National Housing Authority or Urban Poor Affairs Office
c. Social Housing Finance Corporation

2. Application Form
3. Two (2) valid government-issued ID with three (3) specimen signatures
4. Tax Identification Number (TIN of Applicant)
5. Homeowner's Association Clearance (For subdivisions/Villages/Homeowners)
6. Special Power of Attorney (If representative with valid ID)
7. Sample Contract Account Number/ Meter Number of your neighbor (For creation of your account)
8. Excavation Permit - (To be advised after inspection)
9. Security and Exchange Commission Certificate (For Corporation/Company)

ADDITIONAL METER

1. a. Privately Owned Properties:

a. Transfer Certificate of Title (“TCT”)
b. Deed of Sale
c. Contract to Sell

1. b. For Open/Depressed Area - Certification from any Authorized Government Agency

a. National Anti-Poverty Commission
b. National Housing Authority or Urban Poor Affairs Office
c. Social Housing Finance Corporation

2. Application Form
3. Two (2) valid government-issued ID with three (3) specimen signatures
4. Latest Maynilad Statement of Account
5. Permission to Install Additional Meter (issued by existing Maynilad Customer)
6. Special Power of Attorney (If representative with Valid ID)
7. Security and Exchange Commission Certificate - (For Corporation/Company)

CHANGE OF OWNERSHIP OF WATER SERVICE CONNECTION

1. a. Privately Owned Properties:

a. Transfer Certificate of Title (“TCT”)
2b Deed of Sale
c. Contract to Sell

1. b. For Open/Depressed Area - Certification from any Authorized Government Agency

a. National Anti-Poverty Commission
b. National Housing Authority or Urban Poor Affairs Office
c. Social Housing Finance Corporation

2. Two (2) valid government-issued ID with three (3) specimen signatures
3. Latest Maynilad Statement of Account
4. Tax Identification Number (TIN of Applicant)
5. Special Power of Attorney (If representative with valid ID)
6. Security and Exchange Commission Certificate (For Corporation/Company)

SEND A COMPLAINT

REQUEST OR CONCERN

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Chinabank

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PSBank

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RCBC

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