How to Read your Water Bill

STATEMENT OF ACCOUNT (WATER BILL)

The Maynilad Statement of Account (SOA) is the monthly water bill that is issued to customers. It reflects the customer’s monthly consumption and billing, including the breakdown of charges.

Know more about the different components of your monthly water bill.

2. Metering Information

This section provides basic details about your water meter, and specifies the meter’s reading of your current consumption, which is the basis for all billing charges. Your account’s consumption in the previous three months is also shown here.

4. Billing Summary

The breakdown of all charges can be found in this section.

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1. Service Information

This section shows your contact information, including the Contract Account Number (CAN) or the unique eight-digit identifier designated to your account to distinguish it from all other accounts. This information must be kept confidential.

3. Bill & Payment History

This shows your recent payment history.

5. Reminder

This section contains payment and/or service reminders for customers.

1. Service Information

This section shows your contact information, including the Contract Account Number (CAN) or the unique eight-digit identifier designated to your account to distinguish it from all other accounts. This information must be kept confidential.

2. Metering Information

This section provides basic details about your water meter, and specifies the meter’s reading of your current consumption, which is the basis for all billing charges. Your account’s consumption in the previous three months is also shown here.

3. Bill & Payment History

This shows your recent payment history.

4. Billing Summary

The breakdown of all charges can be found in this section.

5. Reminder

This section contains payment and/or service reminders for customers.

Billing Summary

Basic Charge covers the cost of operating, maintaining, improving and expanding the distribution network, as well as the facilities that bring potable water to customers. It is based on the latest approved tariff schedule.

Transitory Adjustment is an item included in the water bill from November 18, 2021 to December 31, 2022 to prevent a tariff increase following the removal of the Foreign Currency Differential Adjustment (FCDA)—which is a refund of 0.55% for the fourth quarter of 2021—in compliance with the Revised Concession Agreement provisions that there will be no tariff adjustment due to FCDA, and there will be no increase in the Standard Rates for water and sewerage services until December 31, 2022.

Environmental Charge is 20% of the Water Charge (Basic Charge plus Transitory Adjustment) applicable to all customers.

Sewerage Charge is 20% of Basic Charge for Commercial and Industrial customers connected to a sewer line. This charge is not levied on Residential and Semi-Business customers, or on Commercial and Industrial customers who are not connected to the sewer line.

Maintenance Service Charge (MSC) covers the maintenance of the water meter, and is based on the size of the installed meter. 

Total Current Charges before Taxes is the sum of Basic Charge, Transitory Adjustment, Environmental Charge, and MSC.

Government Taxes consist of the 2% National Franchise Tax, and the Local Franchise Tax implemented by the respective local government units where the Business Area offices of Maynilad are located. This will be remitted to the national and local government (BIR for the National Franchise Tax and LGU for the Local Franchise Tax).

Previous Unpaid Amount pertains to charges billed prior to the billing period, and should be settled immediately together with the current charges to avoid disconnection of the water service.

Total Amount Due is the Total Current Charges plus any Previous Unpaid Amount.

Payment Due Date is the deadline for paying the Total Amount Due.

TARIFFS AND RATES

To ensure that Maynilad has the ability to sustain its operations and expand its services, it charges a water tariff that will allow it to gradually recover its investments, including its government-regulated profits.

The tariff follows a socialized structure so that those who consume less water are charged lower rates. Those who consume more water are charged higher rates.

Water consumers are also classified depending on the presence and nature of the economic activity in their house or establishment. Their classification determines what type of water rates will be applied to them, i.e., Residential, Semi-Business, Commercial, and Industrial.

Residential customers who consume 10 cu.m. or less per month are given a 20% discount by Maynilad. Commercial, industrial, and high-consuming customers are billed higher rates.

RATE REBASING

Rate Rebasing is the process of adjusting water rates every five years. The adjustment is based on the performance, expenses, earnings, unrecovered investments, and service improvement plans of the water concessionaires.

Rate rebasing enables the gradual increase of water rates despite the massive, accelerated investments of the water concessionaires. This is because the process is based on a cash flow analysis or the examination of money inflows and outflows.

Through cash analysis, the government ensures that the water concessionaires are not over-accumulating profits and losses. It also guarantees that full recovery of the concessionaires’ expenses and profits will only be possible when the concession agreement ends in year 2037.

To know more about Rate Rebasing, check the materials below:

Service information

This section shows your contact information, including the Contract Account Number (CAN) or the unique eight-digit identifier designated to your account to distinguish it from all other accounts. This information must be kept confidential.

Metering Information

This section provides basic details about your water meter, and specifies the meter’s reading of your current consumption, which is the basis for all billing charges. Your account’s consumption in the previous three months is also shown here.

Average Billing Advisory

This is not part of the usual SOA and will only be available if there is an issue with your water meter, which will prompt us to issue a billing that is based on your average consumption over the past six months.

Bill & Payment History

 This shows your recent payment history.

Billing Summary

The breakdown of all charges can be found in this section.

Reminder

This section contains payment and/or service reminders for customers.

ABOUT RATES REBASING

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Bank of Commerce

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Chinabank

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PSBank

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RCBC

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MOBILE BANKING

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UCPB

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