Around 167,500 Maynilad “lifeline” accounts in the southern part of the West Concession, who were severely affected by water service interruptions owing to the reduced production of the Putatan Water Treatment Plants, will receive a rebate in their May 2023 water bill.
“Lifeline” customers are those who consume less than 10 cubic meters (cu.m.) per month.
The rebate will be equivalent to the cost of the unused portion of the lifeline customers’ 10-cu.m. minimum consumption for the month of March 2023. This means that if these customers only consumed 1 cu.m. in March but had to pay the Php136.00 Minimum Charge for 10 cu.m., they will be entitled to a rebate of 9 cu.m., or Php121.98. Hence, the rebate amount will vary, depending on the customers’ actual March 2023 consumption below 10 cu.m.
Eligible for this rebate are more than 167,500 Maynilad “lifeline” accounts located in Pasay, parts of Makati, Parañaque, Muntinlupa, Las Piñas, and Cavite.
Maynilad is giving the rebate in consideration of “lifeline” customers who were constrained to pay a minimum charge though they were not able to consume a full 10 cu.m. given the service interruptions affecting their area. The total rebate to be given amounts to Php10.81 million.
The Metropolitan Waterworks and Sewerage System – Regulatory Office (MWSS RO) supports the Rebate Program of Maynilad.
