1. Why do some Imus areas have limited daily water availability?
Certain areas in Imus City are currently served under limited daily water availability schedules due to existing network and facility limitations. These areas are supplied by the Angat–La Mesa system, which is geographically distant from Imus, making them more vulnerable to pressure and supply constraints.
During periods of reduced production or other operational constraints in the supply system, these areas may experience shorter-than-usual availability windows because of their location within the distribution network.
Affected areas include portions of:
Anabu I-B, Anabu I-C, Anabu I-D, Anabu I-E, Anabu I-F, Anabu II-B, Anabu II-C, Anabu II-D, Anabu II-E, Anabu II-F, Bayan Luma V, Bayan Luma VI, Bukandala III, Bukandala IV, Bukandala V, Carsadang Bago I, Carsadang Bago II, Malagasang I-A, Malagasang I-B, Malagasang I-C, Malagasang I-D, Malagasang I-E, Malagasang I-F, Malagasang I-G, Malagasang II-A, Malagasang II-B, Malagasang II-C, Malagasang II-D, Malagasang II-E, Malagasang II-F, Malagasang II-G, Tanzang Luma IV, Tanzang Luma V, and Tanzang Luma VI.
2. Why do affected customers receive repeated advisories?
Maynilad issues regular advisories because these areas are currently served under a limited daily water availability schedule. These advisories remind customers of the expected water availability window and help them plan their household water needs.
If operational constraints affect the regular schedule, Maynilad will issue updated advisories with the adjusted timing and reason for the change. Once the issue is resolved, customers will be advised when the original schedule resumes.
3. Why may the availability window sometimes become shorter?
The daily water availability window may sometimes become shorter due to reduced production or other operational constraints affecting the supply system.
These adjustments are usually temporary. The schedule will revert to the original water availability window once the operational constraint is resolved.
4. What is Maynilad doing to improve service reliability in these areas?
Maynilad has been implementing several interventions to help improve service reliability in affected Imus areas. These include the Anabu Modular Treatment Plant, which is already operational, and the Julian Modular Treatment Plant, which is targeted to begin operations by the end of 2026. These facilities are intended to provide additional local supply for Imus using nearby raw water sources.
Maynilad is also implementing the Poblacion pipe-laying project, which is intended to bring additional supply from the Poblacion Water Treatment Plant to Imus. This is a major intervention for the area and is targeted for completion by 2027, subject to right-of-way resolution, project progress, testing, commissioning, and operational validation.
These projects are intended to help improve water availability and service reliability in affected Imus areas.
5. Does this mean affected Imus areas will have 24/7 water service by 2027?
The projects are intended to help improve water availability and service reliability in affected Imus areas. Maynilad will provide further updates as the projects progress and once testing, commissioning, and operational validation are completed.
6. How will customers know if their schedule changes?
Maynilad will continue to issue SMS advisories to affected customers for regular schedule reminders and for any changes in the water availability window due to operational constraints.
Customers are encouraged to enroll in Maynilad Alerts to receive SMS advisories and email notifications on service interruptions and other service-related updates.
7. How may customers request assistance or report concerns?
Customers may contact Maynilad through the following official channels for inquiries, concerns, or water tankering requests:
- Online Form: Maynilad Customer Care QR
- Hotline: 1626
- Facebook: /MayniladWater
- X: @maynilad
- Website: https://www.mayniladwater.com.ph/contact-us/
- Email: [email protected]
- SMS: +63 998 864 1446
8. How is a request for a mobile water tanker assessed?
Customers may request mobile water tanker assistance through Maynilad’s official channels.
For areas with a regular daily water availability window, mobile tankers are generally deployed when the usual supply window is not met, when onsite validation shows more severe supply conditions, or when there are other circumstances requiring additional assistance.
Requests are assessed based on the current supply situation, onsite validation where needed, and the severity of service interruption in the affected area.
