Careers

Reporting to:Head, Zone Management
Section:Zone Management
Department:Business District/Business Area
Division:Customer Experience and Retail Operations

MAJOR RESPONSIBILITIES

  1. Monitors and ensures first billing of newly installed accounts
  2. Monitors and investigates top accounts and accounts with unusual/irregular/average consumption, then recommends necessary course of action
  3. Markets water services to unserved customers
  4. Conducts field investigation to recommend reactivation and deactivation of accounts, including regularization of illegal connections
  5. Investigates and recommends appropriate rate classification of accounts
  6. Updates customer profile
  7. Monitors collection efficiency and arrears of active/ inactive accounts
  8. Collects and remits check payments from top accounts
  9. Counsels customers with delinquent accounts
  10. Conducts field survey (stake-out) for proposed Capital Expenditures (CapEx)/ Operational Expenditures (OpEx) projects
  11. Conducts on-site validation of all Water Service Connection (WSC)-related job order accomplishment reports implemented under CaPex/ OpEx activities in compliance with Maynilad standards and Service Level Agreement (SLA)
  12. Disconnects and issues Notice of Investigation Report (NIR) for confirmed illegally reopened accounts
  13. Monitors and ensures discontinuation of billing for disconnected accounts
  14. Reports physical losses (e.g, vertical leaks, street leaks) and commercial losses (e.g. defective meter, jerking meter), and recommends appropriate action
  15. Conducts field investigation of bill-related (i.e. contested meter reading) and service-related concerns (i.e. low water pressure, illegal connections, leaks), and recommends appropriate action
  16. Builds and maintains harmonious relationships with local government units and non-government organizations
  17. Performs other related tasks as may be assigned

QUALIFICATIONS AND COMPETENCY REQUIREMENTS

MINIMUM EDUCATION AND PROFESSIONAL LICENSES
Graduate of any four (4) year course preferably engineering or business-related course

WORK EXPERIENCE
Preferably with relevant work experience

OTHER REQUIREMENTS
With Professional Driver’s License (Manual Transmission)

WORKPLACE RESOURCES AND ENVIRONMENT

EQUIPMENT/SOFTWARE USED

  • Personal Computer
  • Microsoft Office Tools
  • Systems, Applications and Products (SAP)
  • Personal Protective Equipment (PPE)
  • Workflow Management System (WMS)
  • Customer Service Information System (CSIS)
  • Pressure gauge

WORKING CONDITIONS and OCCUPATIONAL HAZARDS
Working conditions are done in the field exposed to hazardous factors, which are as follows:

  • Animal/insect bites
  • Drainage
  • Germs/Bacteria
  • Environmental factors (rain, heat, pollution, etc.)
  • Theft/robbery
  • Physical and emotional threats
  • Vehicular and occupational accidents
  • Sometimes require reporting at a normal office environment

For current Maynilad employees: In addition to the application form below, please submit your Immediate Superior and Department Head’s email approval to [email protected]

Form has been submitted

Bank of Commerce

ONLINE BANKING

Steps/Procedures Unavailable

MOBILE BANKING

Steps/Procedures Unavailable

BancNet

ONLINE BANKING

Steps/Procedures Unavailable

MOBILE BANKING

Steps/Procedures Unavailable

BDO

ONLINE BANKING

1.) Visit www.bdo.com.ph
2.) Click Online Banking Log in
3.) Click on Enroll Now
4.) Read the Terms and Conditions.
5.) Fill out the needed information
6.) Click Submit

MOBILE BANKING

1.) Download the BDO Personal Banking
2.) Click on Enroll Now
3.) Read the Terms and Conditions.
4.) Fill out the needed information
5.) Click Submit

BPI

ONLINE BANKING

1.) Go to BPI Expressonline (www.bpiexpressonline.com) then click on “Enroll Now”.
2.) Select your location from the options provided.
3.) Read the Terms and Conditions.
4.) Submit your deposit account information.
5.) Fill out the EOL REgistration Form.
6.) A confirmation page will appear.

MOBILE BANKING

1.) Download the BPI Mobile App
2.) Click on Log in
3.) Click on Register Now
4.) Read the Terms and Conditions.
5.) Fill out the needed information
6.) Click Submit

LandBank

ONLINE BANKING

1.) Visit www.lbpiaccess.com.ph
2.) Click on Enroll now
3.) Read the Terms and Conditions.
4.) Fill out the needed information
5.) Click Submit

MOBILE BANKING

1.) Download the Landbank Mobile App
2.) Enroll on lbpiAccess.com
3.) Use the log-in credentials to access the App

EastWest Bank

ONLINE BANKING

1.) Visit www.eastwestbanker.com
2.) Click Log in now and then Personal Account
3.) Click Sign me up
4.) Read the Terms and Conditions.
5.) Follow the steps and fill out the needed information
6.) Click Submit

MOBILE BANKING

1.) Download the Eastwest Mobile Banking App
2.) Click on Sign me up
3.) Read the Terms and Conditions.
4.) Fill out the needed information

MetroBank

ONLINE BANKING

1.) Visit personal.metrobankdirect.com
2.) Click on Sign up now
3.) Read the Terms and Conditions.
4.) Select the account that you would like to enroll
5.) Fill out the needed information
6.) Click Submit

MOBILE BANKING

1.) Download the Metrobank App
2.) Click on Sign up
3.) Read the Terms and Conditions.
4.) Fill out the needed information

Chinabank

ONLINE BANKING

Steps/Procedures Unavailable

MOBILE BANKING

1.) Download the CBS Personal App
2.) Click on Sign up
3.) Read the Terms and Conditions.
4.) Fill out the needed information

PSBank

ONLINE BANKING

1.) Visit www.psbank.com.ph
2.) Click Log in then Personal
3.) Click Register Account
4.) Read the Terms and Conditions.
5.) Fill out the needed information
6.) Click Submit

MOBILE BANKING

1.) Download the PSBANK Mobile App
2.) Click on Sign up Now
3.) Read the Terms and Conditions.
4.) Fill out the needed information

Security Bank

ONLINE BANKING

1.) Visit www.securitybank.com
2.) Click on Log in
3.) Click Enroll Now
4.) Read the Terms and Conditions.
5.) Choose the type of account to enroll
6.) Fill out the needed information
7.) Click Submit

MOBILE BANKING

Steps/Procedures Unavailable

UnionBank

ONLINE BANKING

1.) Visit www.unionbankph.com
2.) Click on UnionBank Online
3.) Click Sign Up Now
4.) Read the Terms and Conditions.
5.) Choose the type of account to enroll
6.) Fill out the needed information
7.) Click Submit

MOBILE BANKING

1.) Download the UnionBank App
2.) Click on Sign up with My Existing Account
3.) Read the Terms and Conditions.
4.) Choose the type of account to enroll
5.) Fill out the needed information

RCBC

ONLINE BANKING

1.) Visit www.rcbc.com
2.) Click on Log in Personal Online Banking
3.) Click Enroll Now
4.) Fill out the needed information
5.) Click Submit

MOBILE BANKING

1.) Download the RCBC App
2.) Click on Register
3.) Read the Terms and Conditions.
4.) Fill out the needed information

UCPB

ONLINE BANKING

1.) Visit www.ucpb.com
2.) Click on Connect Log in
3.) Click on New User
4.) Read the Terms and Conditions.
5.) Fill out the needed information
6.) Click Register

MOBILE BANKING

1.) Download the UCPB App
2.) Click on Enroll Now
3.) Read the Terms and Conditions.
4.) Fill out the needed information
5.) Click Register