West Zone concessionaire Maynilad Water Services, Inc. (Maynilad) continues its efforts to monitor and address illegal water connections, having regularized around 14,000 previously delinquent accounts between January 2024 and August 2025. These customers were reconnected to the system after settling their arrears and complying with account reinstatement requirements.
As part of this ongoing initiative, Maynilad dismantled unauthorized service lines, tampered meters, and illicitly reopened water connections. The recovered volume of previously lost water contributed to improved system management and helped stabilize pressure in affected areas.
“Water pilferage not only reduces supply pressure for paying customers, but also poses serious public health risks as illegal tapping may introduce contaminants into the distribution network,” said Maynilad Head of Customer Experience and Retail Operations, Engr. Rodolfo O. Baylas Jr. “We continue to conduct regular monitoring activities, with the support of local government units and law enforcement agencies.”
Maynilad emphasized that water theft is punishable under Republic Act No. 8041 (Water Crisis Act of 1995), with corresponding penalties including fines and imprisonment. The company urges the public to report suspected illegal connections via its official hotlines and digital platforms.
Maynilad is the largest private water concessionaire of the Metropolitan Waterworks and Sewerage System (MWSS) in terms of customer base. Its service area includes the cities of Manila (all but portions of San Andres and Sta. Ana), Quezon City (west of San Juan River, West Avenue, EDSA, Congressional, Mindanao Avenue, the northern part starting from the Districts of Holy Spirit and Batasan Hills), Makati (west of South Super Highway), Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas, and Malabon, all in Metro Manila; and the cities of Cavite, Bacoor, and Imus, and the municipalities of Kawit, Noveleta, and Rosario, all in the province of Cavite.
PHOTO CAPTION: Maynilad personnel remove illegal connections during the company’s intensified crackdown on unauthorized water use. From January 2024 to August 2025, Maynilad regularized some 14,000 delinquent accounts—recovering lost water and improving supply for legitimate customers.
