Maynilad gains ISO for IT service management

January 30, 2015

Maynilad Water Services, Inc. (Maynilad) received an ISO certification for its Information Technology Services (ITS) Division, making it the first water company in the Philippines to gain the ISO/IEC 20000-1:2011.

Awarded by TUVRheinland Philippines, Inc., the ISO/IEC 2000-1:2011 verifies that Maynilad meets international standards for IT service management systems. The certification is also the water company’s 106th ISO certification to date.

Maynilad’s ITS Division is in charge of developing system analytics and program development solutions,  business intelligent solutions, as well as services for networks and computing resources.

“The certification of our ITS Division is proof of Maynilad’s drive towards improving operational efficiency and its commitment to service excellence,” said Maynilad President and CEO Ricky P. Vargas.

In 2015, Maynilad allotted almost P163 million of its operations support budget for IT programs, including the acquisition of mobility systems hardware, central SCADA software, and other system updates. These initiatives ensure better water supply management and quicker response to customer concerns.

Maynilad also recently received the SAP Customer Center of Excellence certification for its efficient business processes, making it one of only two Philippine companies to currently hold this distinction. SAP SE (Systems, Applications & Products in Data Processing) is the market leader in enterprise application software, providing business solutions to more than 263,000 companies around the world.

Maynilad is the largest private water concessionaire in the Philippines in terms of customer base.  It is the concessionaire of the MWSS for the West Zone of the Greater Manila Area, which is composed of the cities of Manila (certain portions), Quezon City (certain portions), Makati (certain portions), Caloocan, Pasay, Paranaque, Las Pinas, Muntinlupa, Valenzuela, Navotas and Malabon all in Metro Manila; Cavite City, and the towns of Bacoor, Imus, Kawit, Noveleta and Rosario, all in Cavite Province.