Maynilad IT Head hailed
February 06, 2013
Dr. Francisco Castillo, Information Technology Services head of West Zone concessionaire Maynilad Water Services, Inc. (Maynilad), has been recognized as the “Most Valued Person” by the International Quality and Productivity Center, for his role in shaping the agenda for the Enterprise Mobility Exchange Asia Pacific to be held this April 2013 in Singapore.
The Enterprise Mobility Exchange is a forum for companies that invest in mobile technology to drive improved customer experience, workforce productivity and operational efficiency. Some 50 senior leaders from corporations across the Asia Pacific will come together for the event.
Besides taking part in developing the content for this year’s Exchange, the Maynilad executive will also join a respected lineup of speakers from various industries. Castillo will discuss his work in setting a coordinated mobility strategy at Maynilad so other companies can benchmark from his experiences.
Maynilad is currently rolling out a new IT system that will allow for more accurate data capture and reporting, improved data storage capabilities, and enhanced efficiencies in business processes. Once complete, this system reconfiguration will automate more tasks, reduce paper use, and provide easier access to data, among other benefits.
Ultimately, these enhancements will enable Maynilad employees to become more effective at their work so the company’s customers can receive better services.
Maynilad is the largest private water concessionaire in the Philippines in terms of customer base. It is a concessionaire of the MWSS for the West Zone of the Greater Manila Area, which is composed of the cities of Manila (all but portions of San Andres & Sta Ana), Quezon City (west of San Juan River,West Avenue, EDSA, Congressional, Mindanao Avenue, the northern part starting from the Districts of the Holy Spirit & Batasan Hills), Makati (west ofSouth Super Highway), Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas and Malabon all in Metro Manila; the cities of Cavite, Bacoor and Imus, and the towns of Kawit, Noveleta and Rosario, all in the Cavite Province.