For the designated representatives of the residential property owners, the requirements are as follows:
• A copy of a Special Power of Attorney (SPA) issued by the owner of the property
• Valid ID of both the representative and the owner
• Barangay or NHA Certification/ Clearance (for applicants residing in blighted areas, classified as informal settlers)

NOTE: The water service connection (WSC) will be placed under the name of the owner. The WSC application fee is Php 6,642.44 (exclusive of Guaranty Deposit)

Water service connections are disconnected by Maynilad for the following reasons:

• Failure to pay on or before the due date
• Based on Maynilad’s investigation, there is an illegality in your connection
• Your payment was posted to another account in error
• There was an error in the reading of your meter

Yes. To request the temporary disconnection of your water service, please visit the Maynilad Business Area office that has jurisdiction over your account. You must submit a written request, together with the full payment of any outstanding account.

Only registered Maynilad customers will be entertained.

For disconnected accounts, please proceed to your Maynilad Business Area office and settle your unpaid water bill. You will also be required to pay the reconnection fee.

If you believe that your account was erroneously disconnected, report it immediately to your Maynilad Business Area office.

Yes, as long as you do not have any outstanding balance in your account. Please bring your official receipt as proof of payment when you secure your Guaranty Deposit.

For Temporarily Closed water service – Php 442.83 (VAT inclusive)
For Permanently Closed water service – Php 6,642.44 (VAT inclusive)

To report such leaks, please call the Maynilad Hotline 1626. Our customer service representative will be more than glad to handle your call.

Immediately report such incidents to the Maynilad Hotline 1626.

Among the reasons for abrupt increases in water billings are:

• Increase in the number of users under the account
• A leak after the water meter
• Unmonitored water usage or consumption
• Erroneous reading by the water meter reader
• Interchanged water meters during replacement or installation activities
• Defective water meter

• Your water meter is obstructed and because of this, the meter reader is unable to read your meter. Hence, your water bill is computed as average.

• The meter reading is doubtful and may be due to a defective or tampered meter.

• The meter was determined to be defective or is suspected to be defective.

This may happen if there is still an unpaid amount (regardless how small) or you have paid after the due date.

You may have settled your balance after the due date or your payment may have been erroneously posted to another account. If this is the case, you may show the proof of payment or receipt to the appropriate Business Area for validation and correction.

Assuming that monthly water consumption is zero, the minimum billed amount for the different customer classifications are as follows:

• Residential customers - Php 84.72
• Semi-Business customers - P197.30
• Commercial customers - Php P532.63
• Industrial customers - Php 576.06

You may send a written request or visit our Business Area office to discuss your concerns. Please note that water bills are considered valid if no complaint is raised within 60 days upon its (bill) generation.

If the Business Area office decides to put your bill under protest, you may be required to pay 50% of the contested amount or 50% of the previous month’s billing, whichever is lower.

There may be a leak in your plumbing system.

To check for leaks, close all water outlets inside your property and observe your water meter. If the water meter continues to move then there may be an underground leak within your water/plumbing system. Contact a plumber who can investigate and fix the leak.

Your meter may be defective. Immediately contact your Business Area office or the Maynilad Hotline 1626 to report your meter.

Yes, if your meter is already inaccurate and/or defective.

If your meter was stolen for the first time, the replacement meter is free of charge. Just call Maynilad Hotline 1626 within 24 hours to report the theft, and submit a police/ barangay report to the Business Area office which handles your account within 48 hours.

The replacement of meters lost or stolen a second time (or more) shall be charged to the account of the registered customer.

Yes. Just provide your correct Contract Account Number (CAN) to the cashier. Otherwise, an erroneous CAN will result in the misposting of your payment.

Yes. Our payment centers are authorized to accept your payment even if your SOA reflects a Notice of Disconnection, provided that the water service has not been disconnected.

Once water service has been disconnected, you must pay at the Business Area office in charge of your account for immediate reconnection.

If your water service has been disconnected, please proceed to our Business Area office immediately. You will be reconnected within three (3) working days upon payment of the unpaid bill amount and required reconnection fee.

Yes. Our payment centers accept checks, except post-dated or regional checks.

Overpaid amounts shall be credited to future water/sewer bills.