To keep in touch with its customers, Maynilad has also established a four-digit emergency phone number, in the form of Hotline 1626.
Maynilad's customers need only to dial this number for inquiries, requests or complaints. The Call Center is operational 24 hours a day, seven days a week, with more than 30 well-trained, courteous Operators doing eight-hour shifts daily. The Call Agents are ready to answer questions regarding water service interruptions, sewerage and sanitation services, billing problems, illegal connections and meter-related inquiries.
The Call Center makes use of an Interim Complaint Routing System in order to relay customer complaints and requests to appropriate persons within the company. This way, customer's needs are addressed at the soonest possible times.
Business Center
CALOOCAN NORTH BUSINESS CENTER
C.I. Plaza Bldg, Zabarte Road cor. Quirino Highway, Novaliches, Q.C.
ROOSEVELT BUSINESS CENTER
133 Sto. Domingo cor. Del Monte Ave., Q.C.
CALOOCAN SOUTH BUSINESS CENTER
HGL Bldg., EDSA corner Biglang Awa St., Caloocan City
VALENZUELA BUSINESS CENTER
338 SGR Bldg. McArthur Highway, Valenzuela City
NOVALICHES BUSINESS CENTER
Blk. 11 Lot 6, Bristol St., Regalado Ave. , Q.C.
MALABON-NAVOTAS BUSINESS CENTER
Ponciano Bldg. McArthur Highway, Potrero, Malabon City
COMMONWEALTH BUSINESS CENTER
Blk. 11 Lot 26 near cor. Don Antonio Subd. Q.C.
QUIRINO BUSINESS CENTER
BayanTel Bldg, Dahlia St. Regalado, Q.C.
PASAY MAKATI BUSINESS CENTER
2149 Taft Avenue, Pasay City
PARAÑAQUE BUSINESS CENTER
Unit Mike Kelly Bldg., 8195 Dr. A. Santos Ave., Sucat, Parañaque City
TONDO BUSINESS CENTER
Arroceros Compound, Villegas St., Ermita, Manila
SAMPALOC BUSINESS CENTER
Arroceros Compound, Villegas St., Ermita, Manila
CAVITE LAS PIÑAS BUSINESS CENTER
Gen. Emilio Aguinaldo Highway, Bo. Palico, Imus, Cavite City
